Return & Refund Policy

Last Updated: September 16, 2026

At [Homivo club ], customer satisfaction is our priority. We carefully check our products before dispatch, but if you receive an item that does not meet your expectations, we are here to help.

We offer a simple and customer-friendly return, exchange, and refund process subject to the conditions below.

1. Return & Exchange Period

You can request a return or exchange within 7 days of receiving your order.

To make the process easy and convenient, please contact us as soon as possible after receiving your order if you have any issue with the product.

Returns or exchanges will be accepted when the product:

• Is unused and in its original condition.

• Has not been washed, damaged, altered, or misused.

• Is returned with its original packaging, tags, and accessories, if applicable.

• Can be identified with the original order number or proof of purchase.

2. If You Receive a Damaged or Defective Product

We understand how disappointing it can be to receive a damaged or defective item.

If your product arrives damaged, defective, or has a manufacturing issue, please contact us within 48 hours of delivery.

Please send us:

• Your order number.

• A short description of the issue.

• Clear photos or a video showing the problem.

• A photo of the product packaging, if the package was damaged during delivery.

After reviewing the issue, we may offer you a replacement, exchange, or full refund, depending on the circumstances.

In such cases, we will do our best to make the resolution as convenient as possible for you.

3. Wrong Product or Missing Item

If you receive a product that is different from what you ordered, or an item is missing from your package, please contact us within 48 hours of delivery.

After verification, we will arrange the appropriate solution, which may include:

• Sending the correct product.

• Replacing the incorrect product.

• Providing a refund for the